Booking and payment information

Our way of traveling has been a little different since the Covid-19 outbreak. We follow the recommendations of the Public Health Agency (Folkhälsomyndigheten) and we would like to help you out - so you can adjust your travel plans. If the Public Health Agency or other agencys advise against "unnecessary traveling" (both in Sweden and in your country) during the time you are in Kläppen, you as a guest have the right to re-book (to the next season) or cancel your stay at Kläppen - if you have bought the cancellation and refund insurence (395 SEK). You can cancel or rebook up to the day before arrival.

If you rebook to a another date that is more expensive - you'll pay the difference, if you rebook to a antoher date that is cheaper, the difference is refunded to you. You can re-book for both the summer season 2021 and the winter season 2021/2022.

In addition to these generous rebooking rules, we also have something we call "Snow Guarantee". This means that we will have at least 14 ski slopes and 2 kilometers of cross-country trails open from the seasonal start on December 11, 2020 to the end of the season on April 11, 2021. If we are unable to fulfill these snow guarantees, you as a guest have the right to get your money back on your house/appartment booking - if the booking took place in Kläppens own booking. If you still want to come - you get a 20% discount on Skipass regardless of length.

We want you to feel safe while booking your stay at Kläppen. Now we hope for a lot of #Klappensnow and a brighter future.

When you book on Kläppen's online booking, you will be asked if you allow us to save your personal information. We save this just to be able to send the necessary information to you regarding your booking and if you need help with your booking afterwards. Contact us if you want us to delete your personal information that we have saved.


We use KLARNA Bank

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom , Germany , Sweden , Norway , Denmark , Finland , Austria , Switzerland and the Netherlands .
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria , the United Kingdom , Germany , Sweden , Norway , Denmark and Finland .
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: VISA or Mastercard. Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy notice.


You will find more info about Klarna here >>
You will find more info about Klarna-app here >>
Legal here >>
Service terms >>


What applies when I book a cabin or apartment?
General terms and conditions for renting cabins and apartments. Adopted by Föreningen Sverige Turism on 29 May 1990 following consultation with Konsumentverket If the owner/letting agent applies special terms, these have been printed in italics (sloping) style below.

The minimum age for booking a cabin/apartment is 20.

Who is responsible?
Kläppen Ski Resort AB, 780 67 SÄLEN, Sweden, tel. +46 (0) 280-96 200

As owner/letting agent, we are obliged to ensure that:
- you receive a confirmation of your booking as well as information about where the key can be collected.
- the cabin/apartment corresponds to the description. We are not responsible for any promises that the owner or the owner's contact person may have made directly to you without our knowledge and to which we were not aware or ought to have been aware. (Try to get this in writing for safety's sake).
- you are informed of any significant changes affecting your booking.

In the event that you are not satisfied with the accommodation, please contact Kläppen Ski Resort. Read more about this below.

When does my booking become legally binding? When should I pay?
Once you have finished your booking and choosen payment method. You will have the opportunity to cancel your booking 60 days before arrival date for a fee.

What if I don't pay on time?
You will get reminders for your invoice from KLARNA. If you don't pay - debt collection measures will be taken. Read more about KLARNAS terms here >>

If you haven't choosen a payment method - KLARNA will send you a reminder. And if you skip this step your booking will be lost.

This also applies to ski school, ski pass, ski hire etc.

If you have a booking done before we switched to KLARNA - a reminder will be sent to your from Nets/Arvato. If you don't pay - debt collection measures will be taken.

Do you have any more questions - contact Kläppens booking for more information.

What if I wish to cancel?
You can cancel verbally to us at Kläppen Ski Resort. When cancelling, you must provide your booking number. The cancellation will not be valid if made to anyone other than Kläppens booking. We are required to confirm your cancellation. We are not responsible for cancellations when the cancellation is made via an external party.

- If you cancel earlier than 60 days prior to arrival, we will withhold the paid registration fee 500 SEK /accomadation plus any cancellation insurance.
- If you cancel when there are less than 60 days left until arrival and have not purchased a rebooking and cancellation protection or a valid certificate, we will keep 100% of the accommodation price.
- If you have paid the full amount for your accommodation and cancel when there are fewer than 60 days remaining, you will receive a refund if you purchased cancellation insurance. A valid certificate is then required. Read more below.

Cancellation insurance
You can purchase our cancellation insurance, it costs 395 SEK per cabin/apartment. The cancellation insurance can only be purchased before the registration fee is paid.

Rebooking: Once you have purchased our cancellation insurance, you are free to rebook up until 60 days prior to arrival. When rebooking for a more expensive period, you must pay the difference, when rebooking at a lower price, you will be refunded the difference. You are not required to give a reason or submit a certificate. Rebooking is not possible when there are 59 days or fewer remaining until arrival.

Cancellation: You may cancel up until the day prior to arrival if you have taken out cancellation insurance, and be refunded everything other than the paid registration fee + the cancellation insurance. The cancellation insurance applies in the following cases, which may not have been known at the time of booking:

- death, illness or accident affecting you, significant other, partner, family or fellow traveller.
- call up to the armed forces or civil defence.
- The occurrence of a serious event beyond your control, which you could not predict when booking, which means that it is not reasonable to request that you be bound by your booking, e.g. extensive fire or flooding in your home.
- termination of employment
- divorce

You must be able to support your reasons with certificates from e.g. doctor, authority, employer or insurance company. The certificate must be in our possession within 14 days of the cancellation date.

Additional booked items: may be cancelled up until the day prior to the first day of validity. This includes all additional booked items relating to the accommodation such as cleaning and bed linen as well as, during winter season, ski rental, ski school and ski pass.

What are my rights?
You are entitled to allow another to take your place and Kläppen must accept that person unless particular reasons otherwise exist. You must notify the change no later than 5 days prior to arrival at Kläppen. For changes to bookings, Kläppen charges a change fee of 195 SEK.

If the cabin/apartment is not presented in the condition shown on the confirmation and we are unable to offer you another equivalent cabin/apartment, you are entitled to terminate the agreement. We must then pay back what you paid us, minus the benefit you may have had of the cabin/apartment.

If you have a complaint on arrival at your cabin/apartment, this must be reported to Kläppen's reception/booking, as soon as possible, but no later than 11.00 the day after arrival. Any faults that occur during your stay should be reported immediately so that we have a chance to address them.

What are my obligations?
You must take care of the cabin/apartment and comply with rules and regulations that apply:

- Between 23:00 and 07.00 you should exercise the utmost respect and silence towards other guests. You are responsible for any damage caused to the property and its contents, through your carelessness or that of any other person given access to the accommodation. In the event of any violations, Kläppen Ski Resort has the right to terminate the agreement with immediate effect. In cases where the agreement is terminated, you and your companions must move from the accommodation without a refund of the rental sum.

- You may not use the cabin/apartment for any other purpose than that agreed upon at the time of booking (usually leisure purposes)
- You must not allow more people to stay overnight in the cabin/apartment or in its grounds, than you stated on booking or check-in.
- Kläppen Ski Resort has the right to terminate the agreement with immediate effect if you or someone else in your company behaves in a disturbing manner/or causes damage to the accommodation or its surroundings or if the accommodation is used for purposes other than those intended. In cases where the agreement is terminated, you and your companions must move from the accommodation without a refund of the rental sum. Violation of the above entails cost for replacement/compensation, from SEK 2,500.
- Violation of regulations relating to smoking and pets shall result in cost of thorough cleaning, from SEK 2,500.
- If the departure cleaning is not up to the required standard, you will be subsequently charged a minimum of SEK 2,500.
- You must return all keys to your cabin/apartment when checking out. If you forget or lose a key, the lock to the cabin/apartment you have hired will need to be changed. The charge for this is from SEK 2,500.


War, natural disasters, strikes etc.:
The parties have the right to withdraw from the lease if the cabin/apartment cannot be made available due to acts of war, natural disasters, industrial dispute, further disruption of water or energy supply, fire or other similar major events that neither you nor we could anticipate or influence. In such case, we are obliged to pay back as soon as possible what you paid, less any benefit you may have had from the cabin/apartment.

What happens if we don't agree?
Please contact us directly with any complaints. Please report in due time, any faults that may occur during your stay so that Kläppen Ski Resort has a chance to attend to them. If we do not agree, you can turn to the National Board for Consumer Complaints (ARN).

Other
- The cabins/apartments that are hired out by the agent are not owned by the agent but are hired out only on behalf of the owner. Standard and equipment may vary.
- The cabins/apartments are equipped for self-catering. However, toilet paper, bed linen and towels must be brought by the guests themselves.
- Changeover days are Saturday and Sunday. Check arrival and departure date on the front of the confirmation.

The cabins/apartments are arranged in accordance with directions. Maps and drawings provide only an approximate picture of location and space. As agent for the accommodation, Kläppen Ski Resort cannot be held responsible for the functioning of TV/radio/WIFI */coffee maker etc.
 *WIFI is provided free of charge at your accommodation by the cabin owner. In the event of problems with WIFI, we refer you to Kläppen's free hotspots: http://klappen.se/om-klappen/wifi-zoner/


Additional Terms Groups - Kläppen Ski Resort

Definitions
Client is the person,legal or physical, who is liable for the arrangement. Company refers to the facility that delivers the arrangement = KSR (Kläppen Ski Resort AB).

Reservation
The reservation must be made in writing by email, and the quote must be approved in order to be implemented by the customer or KSR. In the confirmation, the price must be clearly stated along with a specification of what has been ordered. If necessary, KSR has the right to request information about the group before the offer is approved.

No later than 2 weeks prior to arrival, the client must provide final information about the number of participants. For groups requiring assistance with e.g. accommodation, scheduling, as well as food orders, a list of attendees and information regarding table layout, conference set up and table seating etc., must be submitted no later than 2 weeks prior to arrival.

Special requests
If the customer has special requests regarding a.g. pets or adapting the accommodation for guests with disabilities, these must be stated at the time of booking.

Payment
The customer is responsible for all costs incurred. For split payments within the group, the customer is responsible for the distribution of costs. If a participant should choose not to have the ordered meal/s, this will not involve a reduction in price. Payment must be made according to agreement. If an agreement has been reached regarding payment against invoice, the client must pay in full, 30 days from the date of invoice. If the payment period is exceeded, Kläppen Ski Resort AB has the right to charge 10% interest on overdue payment.

Prepayment
Kläppen Ski Resort AB may request prepayment for accommodation. If no advance payment is made within the agreed period, the order is not binding on KSR. Prepayment corresponds to SEK 500 + any cancellation insurance and shall be paid via invoice no later than 10 days after receipt of confirmation. Remaining payment for accommodation must be paid to KSR no later than 60 days prior to arrival. When ordering accommodation within 60 days prior to arrival, the full amount must be paid within 10 days of receipt of the invoice.

Cancellation
You can cancel orally for us at Kläppen Ski Resort. When canceling, you must provide your booking number. Cancellation is not counted if it does to anyone other than Klappen's booking. We are obliged to confirm your cancellation. We are not responsible for cancellations when cancellation is made via external part. If you cancel earlier than 60 days prior to arrival, we retain and cancellation fee of 500 SEK / apartment. If you cancel when it is less than 60 days left for arrival and do not have a valid medical certificate together with cancellation protection, we will retain 100% of the accommodation price or according to agreement. If you cancel when less than 60 days remain. What is required is a valid certificate.