Terms Groups - Kläppen Ski Resort

Definitions
Client is the person,legal or physical, who is liable for the arrangement. Company refers to the facility that delivers the arrangement = KSR (Kläppen Ski Resort AB).

Reservation
The reservation must be made in writing by email, and the quote must be approved in order to be implemented by the customer or KSR. In the confirmation, the price must be clearly stated along with a specification of what has been ordered. If necessary, KSR has the right to request information about the group before the offer is approved. No later than 2 weeks prior to arrival, the client must provide final information about the number of participants. For groups requiring assistance with e.g. accommodation, scheduling, as well as food orders, a list of attendees and information regarding table layout, conference set up and table seating etc., must be submitted no later than 2 weeks prior to arrival.

Special requests
If the customer has special requests regarding a.g. pets or adapting the accommodation for guests with disabilities, these must be stated at the time of booking.

Payment
The customer is responsible for all costs incurred. For split payments within the group, the customer is responsible for the distribution of costs. If a participant should choose not to have the ordered meal/s, this will not involve a reduction in price. Payment must be made according to agreement. If an agreement has been reached regarding payment against invoice, the client must pay in full, 30 days from the date of invoice. If the payment period is exceeded, Kläppen Ski Resort AB has the right to charge 10% interest on overdue payment.

Prepayment
Kläppen Ski Resort AB may request prepayment for accommodation. If no advance payment is made within the agreed period, the order is not binding on KSR. Prepayment corresponds to 25% of the total amount and shall be paid via invoice no later than 30 days after receipt of confirmation. Remaining payment for accommodation must be paid to KSR no later than 45 days prior to arrival. When ordering accommodation within 45 days prior to arrival, the full amount must be paid within 10 days of receipt of the invoice.

Cancellation incurence
You can buy our cancellation incurence for 395 SEK / accomodation. The cancellation incurance can only be purchased before the prepayment has been made. When you have bought the incurance, you can reebok or cancel until the day before arrival and be refunded everything other than 500 SEK / accomodation + the cancellation insurance. The cancellation insurance applies in the following cases, which may not have been known at the time of booking: - death, illness or accident affecting you, significant other, partner, family or fellow traveller. - call up to the armed forces or civil defence. - The occurrence of a serious event beyond your control, which you could not predict when booking, which means that it is not reasonable to request that you be bound by your booking, e.g. extensive fire or flooding in your home. - termination of employment - divorce You must be able to support your reasons with certificates from e.g. doctor, authority, employer or insurance company. The certificate must be in our possession within 14 days of the cancellation date.

Cancellation
You can cancel orally for us at Kläppen Ski Resort. When cancelling, you must provide your booking number. Cancellation is not counted if it made to anyone other than Klappen's booking. We are obliged to confirm your cancellation. We are not responsible for cancellations when cancellation is made via external part.

If you cancel earlier than 45 days prior to arrival, we retain a cancellation fee of 500 SEK / apartment. If you cancel when it is less than 45 days left for arrival and do not have a valid medical certificate together with cancellation incurance, we will retain 100% of the accommodation price or according to agreement.