When you have purchased a rebooking and cancellation policy
What happens if I want to rebook?
Once you have purchased our rebooking and cancellation cover, you can freely rebook up to 36 days before arrival.
- If you rebook to a more expensive period, the difference is paid by you; if you rebook to a lower price, the difference is refunded to you.
- You don't have to give a reason or provide a certificate.
- Rebooking is not possible when there are 35 or more days left until arrival.
- Rebooking can only be done via Kläppens booking by email or phone.
What if I want to cancel?
You cancel your booking by email or phone to us at Kläppen and when canceling, you must state your booking number, the cancellation does not count if it is made to someone other than Kläppen's booking. We are obliged to confirm your cancellation. We are not responsible for cancellations when the cancellation is made via an external party.
- You can cancel up to 36 days before arrival without any reason. You will be refunded the full amount except for the 500 SEK cancellation fee and the cost of the rebooking and cancellation cover.
- For cancellations from 35 days until the day before arrival, a valid certificate of cancellation is required. You will be refunded the full amount except for the 500 SEK cancellation fee and the cost of the Change and Cancellation Protection.
- If you cancel when there are 35 days or less left until arrival and do not have a valid certificate, we will keep 100% of the accommodation price.
Valid certificate
You must be able to prove your absence with a certificate from a doctor, authority, employer or protection company. We must receive the certificate within 14 days of the cancellation date. Cancellation protection applies in the following cases, which must not have been known when you booked:
- Death, illness or accident to yourself, spouse, partner, family or fellow traveler.
- Call-up to the armed forces or civil defense.
- The occurrence of a serious event beyond your control, which you could not foresee at the time of booking and which makes it unreasonable to expect you to maintain your booking, such as a major fire or flood in your home.
- Termination of employment (unauthorized leave does not count as a valid reason).
- Divorce
When you have not purchased a change and cancellation policy:
What happens if I want to cancel?
- If you cancel when there are 36 days or more left until arrival, we keep a cancellation fee of 500 SEK/accommodation.
- If you cancel when there are 35 days or less left until arrival, we keep 100% of the accommodation price.
What happens if I want to rebook?
Without Kläppen's rebooking and cancellation protection, you cannot change your accommodation or rebook for another period.